At Fixohe, we are committed to providing transparent, reliable, and consistent shipping services. The following information explains how your order is processed and delivered.
1. Shipping Locations
- We currently ship within the United States only.
- International shipping is not available at this time.
2. Shipping Methods
- All orders are shipped using trusted carriers such as USPS, UPS, or FedEx.
- The carrier is chosen based on your delivery location and the most efficient delivery method.
3. Shipping Fees
- Free Shipping: All orders qualify for free standard shipping, with no minimum purchase required.
- Shipping costs will always be displayed clearly at checkout (free for all orders).
4. Processing & Delivery Time
- Processing Time: 1–3 business days
- Delivery Time: 3–6 business days after shipment
- Daily Cut-off Time: 5:00 PM CST (Chicago)
- Business days exclude Sundays and public holidays.
- During peak seasons, processing times may be longer; if this occurs, we will notify you by email.
5. Order Tracking
- Once your order ships, a tracking number will be sent to your registered email.
- Tracking details may take up to 24 hours to update.
6. Address Changes
- You may request a change to your shipping address before the order ships.
- Once the package is in transit, we are unable to modify or redirect the address.
7. Order Cancellations
- Orders may be canceled only if they have not shipped yet.
- After an order is handed over to the carrier, cancellations cannot be processed.
- For cancellation requests, please contact us at info@fixohe.com.
8. Undeliverable Packages
- If your package is returned due to an incorrect address or failed delivery attempts, we will contact you to arrange redelivery.
- Additional shipping fees may apply for reshipment.
9. Delays & Exceptions
Delivery time may be affected by conditions outside our control, including:
- Severe weather
- Carrier delays
- High seasonal order volumes
In such cases, we will notify you as soon as possible.
10. Contact Information
For questions regarding your order or this Shipping Policy, please contact us:
- Email: info@fixohe.com
- Phone: (+1) 978-874-4139
- Address: 118 Rutherford Dr, Rockwall, TX 75032, United States
- Working Hours: 9:00 AM – 5:00 PM CST, Monday–Saturday
By placing an order on Fixohe.com, you confirm that you have read and agreed to this Shipping Policy.