Have a question? We’ve got answers! Below are the most common questions our customers ask.
1. When will my order be shipped?
We usually process orders within 2–4 business days after confirming your payment. Once shipped, you’ll receive an email with a tracking number to monitor your delivery.
2. How long does delivery take?
For standard U.S. shipping, orders generally arrive within 3–7 business days after dispatch. However, delays may occur during holidays, peak seasons, or due to carrier issues.
3. How much is the shipping fee?
We offer flat-rate shipping of $9.99 for all U.S. orders, regardless of quantity or location.
4. Can I cancel my order?
Yes — but only if the order hasn’t been shipped yet. Please email us at info@fixohe.com with your order number as soon as possible. If your order has already shipped, you can still return it once it arrives.
5. What is your return policy?
You can return eligible items within 28 days of receiving them. Items must be unused, in their original condition, and not part of our non-returnable list (e.g., personalized or clearance products). For full details, please refer to our Return & Refund Policy.
6. Do you offer refunds?
Absolutely. Once we receive and inspect your returned item, we will issue a refund to your original payment method. This process typically takes 4–9 business days, depending on your bank.
7. Which payment methods do you accept?
We currently accept:
- Visa
- MasterCard
- American Express
- Discover
- JCB
- Diners Club
- PayPal
All payments are securely encrypted.
8. Can I exchange an item?
We do not offer direct exchanges at this time. If you’d like a different item, please return your original item and place a new order.
9. What if my item is damaged or defective?
If your item arrives damaged or defective, please email info@fixohe.com within 28 days. Be sure to include photos of the item and packaging so we can assist you promptly.
10. How can I track my order?
Once your order is shipped, we’ll email you a tracking number and link. You can use it anytime to check your package’s delivery status.
11. Do you ship internationally?
Currently, we only ship within the United States. However, we’re working to expand our delivery options in the near future.
12. How can I contact customer service?
You can reach us via email at:
We’re here to help!