Effective Date: June 28, 2025
This Privacy Policy describes how Fixohe (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.
1. Information We Collect
We collect personal and non-personal information to enhance your shopping experience and deliver our services effectively.
The types of personal information we may collect include:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed via secure third-party payment gateways)
- Order and purchase history
- Browser/device information and IP address
- Interaction data (e.g. pages viewed, links clicked)
We collect this data through website interactions, order processing, and voluntary inputs such as form submissions.
2. How We Use Your Information
We use the information collected to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and support communications
- Provide personalized content, recommendations, and promotions
- Improve our website, services, and user experience
- Send optional marketing emails (you can opt-out at any time)
- Comply with legal obligations and prevent fraudulent activity
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your data only with trusted third-party service providers (e.g., payment processors, logistics companies, marketing tools) who help us operate our business and fulfill your orders. These partners are required to handle your data securely and only for the purposes we outline.
We may also disclose information if required by law, legal process, or to protect our rights.
4. Your Privacy Rights
You have the following rights regarding your personal data:
- Access: You may request access to the data we hold about you
- Correction: You can update inaccurate or incomplete personal data
- Deletion: You may request that we delete your information, subject to applicable legal retention requirements
- Opt-out: You may opt out of marketing emails at any time by clicking the unsubscribe link in any promotional message
To exercise any of these rights, please contact us at info@fixohe.com.
5. Data Security
We take the security of your information seriously. We implement appropriate technical and organizational safeguards, including:
- SSL encryption for data transmission
- Limited employee access to personal data
- Regular security audits and updates
However, no system can guarantee absolute security. While we work to protect your information, we cannot guarantee its complete safety.
6. Cookies and Tracking Technologies
Our website uses cookies to:
- Remember your preferences
- Enhance site performance and functionality
- Analyze browsing behavior for improvement and personalization
You can control cookie settings through your browser. Please note that disabling cookies may limit some website features.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any material changes will be communicated via email or prominently displayed on our website. We encourage you to review this policy regularly.
Your continued use of our services after changes take effect will signify your acceptance of the updated policy.
8. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us:
Email: info@fixohe.com