Return & Refund Policy

Overview

At Fixohe, your satisfaction is important to us. If your order does not meet expectations, we offer a clear and simple return and refund process. Please review this policy before making a request.


Section 1 – Return Eligibility

  • You may request a return within 28 days of receiving your order.
  • To qualify, items must be:
    • Unused and unwashed
    • In original condition
    • With all tags, packaging, and accessories included

Section 2 – Non-Returnable Items

We cannot accept returns for:

  • Customized or personalized products
  • Items marked Final Sale or Clearance
  • Products returned after 28 days of receipt
  • Items showing wear, damage, or modifications

Section 3 – How to Start a Return

To initiate a return:

  1. Contact us at info@fixohe.com within 28 days of receiving your order.
  2. Provide your order number and reason for return.

💡 Note:

  • Customers cover return shipping costs unless the return is due to a Fixohe error (e.g., wrong or defective item).
  • We do not offer direct exchanges. Please place a new order once your return is processed.

Section 4 – Refund Process

  • Once we receive and inspect your returned item, we will issue a refund to your original payment method.
  • Refunds typically appear within 4–9 business days, depending on your bank.
  • You will receive an email confirmation when the refund is processed.
  • If the item does not meet return conditions, we will notify you and may return it back to you.

Section 5 – Product Exchanges

We do not currently offer direct exchanges.
If you would like a different product, please return your original item and place a new order.


Section 6 – Damaged or Defective Items

If you receive a damaged or faulty product:

  1. Email info@fixohe.com immediately.
  2. Include photos of the product and packaging.
  3. We will provide a replacement (if available) or a full refund, including original shipping fees.

For delivery issues, please also review our Shipping Policy.


Section 7 – Governing Law

This Return & Refund Policy is governed by the laws of the United States.


Section 8 – Changes to Policy

We may update this policy from time to time. The latest version will always be available on this page. Please check regularly for updates.


Section 9 – Contact Us

For any return or refund questions, please reach us at:

  • Email: info@fixohe.com
  • Phone: (+1) 978-874-4139
  • Address: 118 Rutherford Dr, Rockwall, TX 75032, United States
  • Working Hours: 9 AM – 5 PM (Monday – Saturday)
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