At Fixohe, we aim to provide every customer with a clear and dependable shopping experience. This policy explains how to return items, request refunds, or receive replacements.
1. Return Eligibility
You may request a return within 30 days of receiving your order if the item meets the following conditions:
- Unused and in its original condition
- Includes all original tags, packaging, and accessories
Items that do not meet these requirements may not be eligible for return.
2. Non-Returnable Items
The following items cannot be returned:
- Final sale items
- Customized or personalized products
- Gift cards or complimentary promotional items
- Items that show signs of wear, use, or damage not caused during shipping
3. How to Return an Item
To initiate a return, please follow these steps:
- Email info@fixohe.com with your order number and the reason for the return.
- We will provide return instructions and the correct return address.
- Ship the item using a trackable shipping method (USPS, UPS, or FedEx).
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item:
- Contact us within 30 days at info@fixohe.com.
- We may request photos to help verify the issue.
- You may choose a full refund or a replacement at no additional cost.
5. Refunds
Once we receive and inspect your returned item:
- We will send a confirmation email.
- If approved, your refund will be issued to your original payment method.
- Refund processing typically takes 4–7 business days, though processing times may vary depending on your bank or payment provider.
Note: Shipping fees are non-refundable unless the return is the result of our error.
6. Late or Missing Refunds
If you have not received your refund:
- Check your bank or credit card statement.
- Contact your bank or payment provider for updates.
- If the refund still does not appear, email us at info@fixohe.com.
7. Exchanges
We do not offer direct product exchanges.
If you want a replacement item, please return the original product for a refund and place a new order.
8. Contact Information
If you have any questions about this policy or need further assistance, please contact us:
- Email: info@fixohe.com
- Phone: (+1) 978-874-4139
- Address: 118 Rutherford Dr, Rockwall, TX 75032, United States
- Working Hours: 9:00 AM – 5:00 PM CST, Monday–Saturday
For details about processing and delivery times, please refer to our Shipping Policy.