Frequently Asked Questions
Ordering
1. How do I place an order on Fixohe?
Placing an order on Fixohe is quick and easy. Simply browse our selection of products, choose the item you wish to purchase, select your desired size or color if applicable, and add it to your cart. When you have finished shopping, proceed to checkout and follow the steps to complete your order.
2. Do I need to create an account to place an order?
No, creating an account is not required. However, an account allows you to save shipping details, access order history, and receive updates on promotions and new products.
3. Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us at [email protected] as soon as possible. We will try to accommodate your request, but changes or cancellations may not be possible if the order has already been processed.
4. Is my personal and payment information secure?
Yes. We use SSL encryption to protect your personal and payment information and comply with PCI DSS standards to ensure secure transactions.
Shipping
1. How much does shipping cost?
We offer free shipping on all orders within the USA.
2. How long does shipping take?
Orders are typically processed within 1-3 business days and delivered within an additional 3-6 business days. Shipping times may vary during peak seasons or holidays.
3. Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking number via email to monitor delivery status.
4. Do you ship internationally?
Currently, we only ship within the USA.
Returns & Refunds
1. What is your return policy?
You may return items within 21 days of delivery for a full refund. Items must be in their original condition, with all tags and packaging intact.
2. How do I initiate a return?
To initiate a return, contact us at [email protected] for a return authorization and instructions.
3. How long does it take to process a return?
Returns are processed immediately upon receipt of the returned item. Refunds will be issued within 10 business days to the original payment method.
4. Can I exchange an item?
Yes. If you need a different size or color, contact [email protected] to request an exchange. We will provide return instructions and assist with placing a new order.
Cancellations
1. How do I cancel my order?
To cancel an order, please contact [email protected] as soon as possible. If the order has already been processed, cancellation may not be possible.
For any further inquiries, contact our customer support team at [email protected].
Thank you for choosing Fixohe!