Return & Refund Policy
Ordering
How do I place an order on Fixohe?
Placing an order on Fixohe is quick and easy. Simply browse our selection of products, choose the item you wish to purchase, select your desired size or color if applicable, and add it to your cart. When you have finished shopping, proceed to checkout and follow the steps to complete your order.
Do I need to create an account to place an order?
No, creating an account is not required. However, having an account allows you to save your shipping and billing information, access order history, and receive updates on new products and promotions.
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible at [email protected]. While we will make every effort to accommodate your request, changes or cancellations may not be possible if the order has already been processed.
Is my personal and payment information secure on Fixohe?
Yes. We use Secure Socket Layer (SSL) encryption to protect your information during transmission and comply with Payment Card Industry Data Security Standards (PCI DSS) to ensure all transactions are secure.
Shipping
How much does shipping cost?
We offer free shipping on all orders within the USA.
How long does shipping take?
Orders are typically processed within 1-3 business days, with delivery taking an additional 3-6 business days. Delivery times may vary during holidays or peak periods.
Can I track my order?
Yes. Once your order has been shipped, we will send you a tracking number via email to monitor your delivery status.
Do you ship internationally?
Currently, we only ship within the USA.
Return & Refund
What is your return policy?
You can initiate a return within 21 days of delivery for a refund. Items must be in original condition, with all tags attached and in the original packaging. Customers are responsible for return shipping costs.
How do I initiate a return?
Contact us at [email protected] to request a return authorization. We will provide you with return instructions.
How long does it take to process a return?
Returns are processed immediately upon receiving the item, and refunds are issued within 10 business days to the original payment method.
Can I exchange an item?
Yes. If you wish to exchange an item for a different size or color, contact us at [email protected]. We will provide instructions for returning the item and guide you through placing a new order. Customers are responsible for return and reshipping costs.
Cancellation
How do I cancel my order?
If you wish to cancel your order, please contact us at [email protected] as soon as possible. If the order has already been processed or shipped, cancellation may not be possible.
For further assistance, contact our support team at [email protected].
Thank you for choosing Fixohe! We appreciate your business and look forward to serving you.