We’ve compiled answers to common questions to help make your shopping experience easy and transparent.
1. Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB) and PayPal. All payments must be made in U.S. dollars (USD).
Q: Why was my payment declined?
A: Payments may fail due to incorrect billing details, insufficient funds, or fraud protection. Please double-check your information or contact your bank.
Q: Will I receive an order confirmation?
A: Yes. Once your order is placed, you’ll receive a confirmation email with order details and billing information.
2. Shipping & Delivery
Q: How long does order processing take?
A: Orders are usually processed within 1–2 business days (excluding Sundays and U.S. federal holidays).
Q: How long will delivery take?
A: Standard shipping within the U.S. takes 3–7 business days after processing.
Q: Do you offer international shipping?
A: Currently, we ship only within the United States.
Q: How much is shipping?
A: We charge a flat rate of $9.99 per order.
Q: Can I track my order?
A: Yes. Once your order ships, you’ll receive an email with a tracking number.
3. Returns & Refunds
Q: What is your return policy?
A: You may request a return within 28 days of receiving your order, provided the item is unused, unwashed, in its original condition, and includes all tags/packaging.
Q: Are there items that can’t be returned?
A: Yes. Personalized/custom products, clearance/final sale items, and products returned after 28 days are not eligible.
Q: Do I need to pay for return shipping?
A: Customers cover return shipping unless the return is due to a Fixohe error (e.g., defective or incorrect item).
Q: How long does it take to get my refund?
A: Refunds are issued to your original payment method within 4–9 business days after we process the return.
4. Product Information
Q: Are product colors accurate?
A: We do our best to display colors accurately. However, actual colors may vary slightly depending on your device screen.
Q: Do you offer exchanges?
A: We do not currently offer direct exchanges. Please place a new order after returning the original item.
5. Customer Support
Q: How can I contact Fixohe?
A:
- Email: info@fixohe.com
- Address: 118 Rutherford Dr, Rockwall, TX 75032, United States
- Working Hours: 9AM – 5PM (Monday–Saturday)