We’ve compiled answers to common questions to make your shopping experience simple, reliable, and transparent.
Section 1 – Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB) and PayPal. All payments must be made in U.S. dollars (USD). For details, please review our Payment Methods.
Q: Why was my payment declined?
A: Payments may fail due to:
- Incorrect billing details
- Insufficient funds
- Fraud protection by your bank
Please double-check your information or contact your bank for assistance.
Q: Will I receive an order confirmation?
A: Yes. Once your order is placed, you’ll receive a confirmation email with order and billing details.
Section 2 – Shipping & Delivery
Q: How long does order processing take?
A: Orders are usually processed within 1–3 business days, excluding Sundays and U.S. federal holidays.
Q: How long will delivery take?
A: Standard shipping within the U.S. takes 3–7 business days after processing. See our Shipping Policy for details.
Q: Do you offer international shipping?
A: Currently, we ship only within the United States.
Q: How much is shipping?
A: We charge a flat rate of $9.99 per order (domestic only).
Q: Can I track my order?
A: Yes. Once your order ships, you’ll receive an email with a tracking number.
Section 3 – Returns & Refunds
Q: What is your return policy?
A: You may request a return within 28 days of receiving your order if the item is unused, unwashed, in its original condition, and includes all tags/packaging. See our Return & Refund Policy.
Q: Are there items that can’t be returned?
A: Yes. The following are non-returnable:
- Personalized or custom products
- Clearance/final sale items
- Products returned after 28 days
- Items showing signs of wear or damage
Q: Do I need to pay for return shipping?
A: Customers cover return shipping unless the return is due to a Fixohe error (e.g., defective or incorrect item).
Q: How long does it take to get my refund?
A: Refunds are issued to your original payment method within 4–9 business days after we process the return.
Section 4 – Product Information
Q: Are product colors accurate?
A: We do our best to display colors accurately. However, actual colors may vary slightly depending on your device screen.
Q: Do you offer exchanges?
A: We do not currently offer direct exchanges. Instead, please return the original item and place a new order.
Section 5 – Customer Support
Q: How can I contact Fixohe?
A: You can reach our support team here:
- Email: info@fixohe.com
- Phone: (+1) 978-874-4139
- Address: 118 Rutherford Dr, Rockwall, TX 75032, United States
- Working Hours: 9 AM – 5 PM (Monday – Saturday)