1. When will my order be shipped?
Orders are typically processed within 2–4 business days after payment is confirmed. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
2. How long does delivery take?
For standard shipping within the U.S., orders typically arrive within 3–7 business days after dispatch. Please note that delivery times may vary depending on location and shipping volume.
3. How much is the shipping fee?
We offer flat-rate shipping of $9.99 for all orders shipped within the United States.
4. Can I cancel my order?
Yes, you may request a cancellation only if the order has not yet been shipped. Please email us at info@fixohe.com with your order number as soon as possible. If your order has already shipped, you can request a return after delivery.
5. What is your return policy?
We accept returns within 28 days of receiving your oder, provided the item is in unused and original condition. Certain items (e.g., personalized or clearance items) are non-returnable. Please refer to our Return & Refund Policy for full details.
6. Do you offer refunds?
Yes. Once we receive and inspect your returned item, a refund will be issued to your original payment method within 4–9 business days, depending on your bank or payment provider.
7. Which payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- American Express
- Discover
- JCB
- Diners Club
- PayPal
All payments are securely processed.
8. Can I exchange an item?
We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.
9. What if my item is damaged or defective?
If you receive a damaged or defective item, please contact us at info@fixohe.com within 28 days of receiving your order. Include photos of the item and packaging, and we’ll help resolve the issue promptly.
10. How can I track my order?
Once your order ships, you will receive an email with a tracking number and link. You can use this to track your shipment status at any time.
11. Do you ship internationally?
At this time, we only ship within the United States. We are working on expanding our shipping destinations in the future.
12. How can I contact customer service?
You can reach our support team at:
- Email: info@fixohe.com